Customer Service Ready

SOFT SKILLS COURSE

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Description

As a customer, we all seek satisfaction and value for money while buying any goods or services. However we appreciate it more if we are being helped in a friendly and efficient way while making those purchases. It is essential, that as a sales person, one is friendly, knowledgeable, efficient and is able to handle stress effectively.

“Your customer doesn’t care how much you know, until they know how much you care.’ - Shep Hyken

Customer service is the act of taking care of the customer's needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met. Customer service is meeting the needs and desires of any customer.

In today’s times, customer satisfaction is the top most priority and only excellent service will get noticed. In fact improved customer service can be the ‘golden’ differentiator. Hence it is very important to strike the right cord with the customer and understand the ABC’s of good customer service. Remember your most unhappy customers are your greatest source of learning.

We at One Life Academy, help you understand the need to be customer focused and how to improvise on your customer relations. We help you focus on the customer’s perception as that will help the business grow.

Join our customer service course to learn the aspects of creating a positive customer value.

How will you Learn?

The course will be conducted via “Live training module (Zoom Video conferencing)” and will support live interactions with the trainer. The training time would be based on the courses chosen. Additional training material will be made available after registration and before the start of the course.

Instructors

  • Suresh Babu
    Suresh Babu Director - OLA

    Training, Coaching, Consulting, Assesments, Project Management, and Image Management

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